Privacy Policy

1. Data Controller

The data controller is Dao, a watch repair and restoration studio operating from 57 Rat Uthit 200 Pi Road, Patong, Phuket 83150, Thailand.

For privacy-related enquiries, please contact us at [email protected].

2. Data We Collect

We collect personal data only when it is provided voluntarily through our contact form or by email. This may include:

• Name
• Email address
• Phone number (optional)
• Message content describing the watch or service request

Our website also uses cookies for basic functionality and optional analytics. See Section 5 for more detail.

Legal Basis for Processing

• Legitimate interest: responding to enquiries and managing service appointments.
• Consent: for optional analytics cookies, where consent is given through the cookie banner.
• Contract performance: to carry out a watch service requested by you.

3. How We Use Your Data

Personal information is used solely to:

• Respond to your enquiry or service request
• Coordinate the service and communicate progress updates
• Maintain a service record for the watch

We do not send marketing emails, sell your data, or share it with third parties except where necessary to complete a service (for example, sending a dial to a specialist partner, without unnecessary personal data).

Retention

Service-related records are retained for up to three years from the date of service, after which they are securely deleted. Enquiries that do not proceed to a service are deleted within six months.

4. Data Security

Our website is served over HTTPS. Email and form submissions are stored on password-protected systems. Access to personal data is limited to the people directly involved in delivering the service.

In the event of a data breach affecting your information, we will notify you as soon as reasonably practicable and take steps to minimise harm.

5. Cookies

We use a small number of cookies to keep the website functional and, with your consent, to understand how it is used. Cookie categories:

• Essential: Required for the contact form and cookie consent storage. Always active.
• Analytics: Optional. Help us understand page visits and improve content. Active only with consent.
• Marketing: Optional. Not currently used, but may be added in future with notice.

You can review and update your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Under Thai data protection law (PDPA) and broadly in line with international standards, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to processing based on legitimate interest
• Withdraw consent at any time (for processing based on consent)
• Lodge a complaint with the Office of the Personal Data Protection Committee (Thailand)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party sites (for example, maps or social platforms). We are not responsible for the privacy practices of external sites and recommend reviewing their privacy policies separately.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through our website, please contact us so we can remove it promptly.

9. Updates to This Policy

We may update this policy from time to time. Significant changes will be noted on this page with a revised date at the top. Continued use of our website following a change constitutes acceptance of the updated policy.